{"id":10166,"date":"2023-12-29T08:31:00","date_gmt":"2023-12-29T01:31:00","guid":{"rendered":"https:\/\/businessupdate.id\/?p=10166"},"modified":"2023-12-29T07:34:10","modified_gmt":"2023-12-29T00:34:10","slug":"mrt-jakarta-gelar-pelatihan-service-excellence-bagi-pelajar-smk","status":"publish","type":"post","link":"https:\/\/businessupdate.id\/?p=10166","title":{"rendered":"MRT Jakarta Gelar Pelatihan Service Excellence Bagi Pelajar SMK\u00a0"},"content":{"rendered":"\n<p><strong>BusinessUpdate &#8211;<\/strong> PT MRT Jakarta (Perseroda) menyelenggarakan pelatihan MRT Jakarta Service Excellent Academy bertajuk <em>Service Excellence<\/em> di Dunia Pelayanan Publik di Stasiun Bundaran HI, Jakarta Pusat. , pada Selasa\u2014Rabu (12\u201413-12-2023).&nbsp;<\/p>\n\n\n\n<p>\u201cKami berharap agar Adik-adik hari ini mendapatkan materi dan belajar langsung dari pemateri tentang bagaimana menghadirkan <em>service excellence<\/em> di dunia pelayanan publik. Semoga apa yang dipelajari selama dua hari ke depan dapat membantu mengembangkan pengetahuan dan keterampilan terutama saat mulai mencari pekerjaan selepas lulus sekolah,\u201d ujar Direktur Operasi dan Pemeliharaan PT MRT Jakarta (Perseroda) Mega Tarigan melalui siaran pers, dikutip Jumat (29\/12\/2023).<\/p>\n\n\n\n<p>Kegiatan pelatihan sendiri sudah digelar pada Selasa\u2014Rabu (12\u201413\/12\/2023). Mega berharap peserta pelatihan mendapatkan hal baru tentang apa itu pelayan prima dari aspek yang sangat luas.&nbsp;<\/p>\n\n\n\n<p>\u201cSekurang-kurangnya ada enam aspek yang bisa diamati, yaitu keselamatan, keandalan, keamanan, kesetaraan, kemudahan, dan kenyamanan. Jadi, bukan sekadar stasiunnya dilengkapi dengan AC, keretanya tepat waktu, atau disapa oleh petugas saja,\u201d imbuhnya.<\/p>\n\n\n\n<p>Pelatihan kedua ini diikuti oleh sekitar 11 peserta dari Sekolah Menengah Kejuruan Negeri (SMKN) Muhammadiyah 5 Jakarta dan menghadirkan fasilitator Station Head PT MRT Jakarta (Perseroda) Victor Harjono, Station Head PT MRT Jakarta (Perseroda) Teuku Billy, dan Station Duty Section Head PT MRT Jakarta (Perseroda) Adityawati.<\/p>\n\n\n\n<p>Dalam pelatihan yang digelar selama dua hari ini, setiap peserta mendapatkan materi tentang menetapkan pola pikir, tingkatan, etika, dan komunikasi dalam pelayanan.&nbsp;<\/p>\n\n\n\n<p>Tidak hanya teori dan konsep serta diskusi dalam ruangan, setiap peserta mendapatkan pengalaman langsung di stasiun MRT Jakarta untuk mengobservasi dan berdiskusi dengan petugas. Kegiatan ini merupakan bentuk dukungan Perseroan terhadap pengembangan sumber daya manusia sejak dini terkait pelayanan publik.<\/p>\n\n\n\n<p>Guru pendamping peserta, Rini, menyampaikan apresiasinya atas pelatihan ini. \u201cKami mengikutsertakan kelas 11 dalam pelatihan ini karena ingin mulai mengenalkan bagaimana dunia kerja, khususnya pelayanan publik, kepada siswa dan siswi kami. Tujuannya agar mereka sedini mungkin mendapatkan gambaran bagaimana bekerja dengan standar yang baik sekali seperti MRT Jakarta,\u201d ungkap Rini.<\/p>\n\n\n\n<p>MRT Jakarta Service Excellence Academy merupakan inisiatif Perseroan untuk berbagi pengetahuan dan keterampilan tentang dunia pelayanan publik, khususnya di bidang transportasi umum.&nbsp;<\/p>\n\n\n\n<p>Sebagai salah satu operator metro yang diakui sebagai salah satu metro berstandar internasional, PT MRT Jakarta (Perseroda) terdorong untuk membagikan pengalaman dalam mewujudkan hal tersebut demi berkembangnya industri pelayanan publik di Indonesia. (ip\/jh&gt; Foto: Dok. MRT Jakarta)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BusinessUpdate &#8211; PT MRT Jakarta (Perseroda) menyelenggarakan pelatihan MRT Jakarta Service Excellent Academy bertajuk Service Excellence di Dunia Pelayanan Publik di Stasiun Bundaran HI, Jakarta Pusat. , pada Selasa\u2014Rabu (12\u201413-12-2023).&nbsp; \u201cKami berharap agar Adik-adik hari ini mendapatkan materi dan belajar langsung dari pemateri tentang bagaimana menghadirkan service excellence di dunia pelayanan publik. Semoga apa yang [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":10167,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[82],"tags":[5904,5905,4077,4329,944,3940,549,4692],"class_list":{"0":"post-10166","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-bumd","8":"tag-academy","9":"tag-excellent","10":"tag-mrt-jakarta","11":"tag-pelajar","12":"tag-pelatihan","13":"tag-pelayanan","14":"tag-publik","15":"tag-service"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MRT Jakarta Gelar Pelatihan Service Excellence Bagi Pelajar SMK\u00a0 - Businessupdate.id<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businessupdate.id\/?p=10166\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MRT Jakarta Gelar Pelatihan Service Excellence Bagi Pelajar SMK\u00a0 - Businessupdate.id\" \/>\n<meta property=\"og:description\" content=\"BusinessUpdate &#8211; PT MRT Jakarta (Perseroda) menyelenggarakan pelatihan MRT Jakarta Service Excellent Academy bertajuk Service Excellence di Dunia Pelayanan Publik di Stasiun Bundaran HI, Jakarta Pusat. , pada Selasa\u2014Rabu (12\u201413-12-2023).&nbsp; \u201cKami berharap agar Adik-adik hari ini mendapatkan materi dan belajar langsung dari pemateri tentang bagaimana menghadirkan service excellence di dunia pelayanan publik. 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