{"id":12750,"date":"2024-05-31T15:29:12","date_gmt":"2024-05-31T08:29:12","guid":{"rendered":"https:\/\/businessupdate.id\/?p=12750"},"modified":"2024-05-31T15:29:16","modified_gmt":"2024-05-31T08:29:16","slug":"laba-bersih-infomedia-sepanjang-2023-naik-30-persen","status":"publish","type":"post","link":"https:\/\/businessupdate.id\/?p=12750","title":{"rendered":"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen"},"content":{"rendered":"\n<p><strong>BusinessUpdate &#8211;<\/strong> Anak usaha PT Telkom Indonesia Tbk (TLKM), PT Infomedia Nusantara (Infomedia), mencatatkan pertumbuhan laba bersih 30% sepanjang 2023 dibanding 2022. Sementara pendapatan perusahaan juga tercapai 122% dan EBITDA 109% dari target perusahaan tahun 2023.&nbsp;<\/p>\n\n\n\n<p>Direktur Utama Infomedia Eddy Sofryano dalam pada Rapat Umum Pemegang Saham Tahunan (RUPST) Infomedia menyampaikan, pencapaian ini didorong dari pertumbuhan bisnis perusahaan melalui digital <em>customer relationship managemen<\/em>t (CRM) serta digital <em>shared service operation<\/em> (SSO) yang semakin baik di tahun 2023.&nbsp;<\/p>\n\n\n\n<p>&#8220;Kinerja Infomedia sepanjang tahun 2023 secara aktif merespon kebutuhan pasar melalui penerapan strategi dalam menciptakan produk dan teknologi yang inovatif untuk menambah value bagi pelanggan,&#8221; kata Eddy melalui keterangan pers, Jumat (31\/5\/2024).<\/p>\n\n\n\n<p>Salah satunya dengan meningkatkan kapabilitas Automatic, AI dan Analytics (3A) untuk membangun portofolio digital <em>Business process optimization<\/em> (BPO) yang semakin mumpuni di pasar.&nbsp;<\/p>\n\n\n\n<p>Melalui penguatan kapabilitas digital dengan teknologi 3A, Infomedia memastikan peningkatan kualitas <em>customer experience<\/em> yang dihadirkan dalam penyediaan operasional perusahaan.&nbsp;<\/p>\n\n\n\n<p>Operasional perusahaan mencatatkan pertumbuhan interaksi yang signifikan pada <em>digital channel<\/em> dengan peningkatan interaksi digital CRM sebesar 28% dan transaksi digital SSO tumbuh 18% dari tahun sebelumnya.&nbsp;<\/p>\n\n\n\n<p>Eddy menjelaskan, peluang Infomedia untuk mengakselerasi bisnis masih terbuka luas dengan semakin banyaknya perusahaan mengadopsi digitalisasi dalam setiap proses bisnisnya.&nbsp;<\/p>\n\n\n\n<p>Menurutnya, prediksi <em>market size<\/em> industri BPO yang mencapai Rp21 triliun tahun 2026 semakin memberikan optimisme bagi Infomedia untuk terus melaju di sektor CRM dan SSO dengan memanfaatkan beragam inovasi yang dikembangkan.&nbsp;<\/p>\n\n\n\n<p>&#8220;Tentunya tren teknologi AI, Automation (robotik), dan Analytics telah menjadi perhatian khusus Infomedia dalam strategi pengembangan bisnis, baik melalui pembangunan kapabilitas internal ataupun melalui <em>partnership<\/em> strategis yang dibangun perusahaan,&#8221; katanya.&nbsp;<\/p>\n\n\n\n<p>Selanjutnya, dalam proses CRM, adanya AI Contact Center mampu memberikan respon yang lebih cepat pada perusahaan pelayanan publik dengan tingkat interaksi yang sangat tinggi.&nbsp;<\/p>\n\n\n\n<p>&#8220;Melalui jumlah SDM yang sama, jumlah trafik yang dikelola Infomedia dapat meningkat hingga 30% dan produktivitas agen meningkat hingga 20%,&#8221; lanjut Eddy.&nbsp;<\/p>\n\n\n\n<p>Sebagai informasi, Infomedia saat ini mengklaim sebagai pemimpin pasar pada industri <em>contact center by market share<\/em> dengan pelanggan korporasi dari berbagai segmen industri. Pelanggan Infomedia seperti Telekomunikasi, Perbankan &amp; Keuangan, Pemerintah, Oil &amp; Gas, Pendidikan, Retail, serta bisnis <em>startup unicorn<\/em>. (rn\/jh)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BusinessUpdate &#8211; Anak usaha PT Telkom Indonesia Tbk (TLKM), PT Infomedia Nusantara (Infomedia), mencatatkan pertumbuhan laba bersih 30% sepanjang 2023 dibanding 2022. Sementara pendapatan perusahaan juga tercapai 122% dan EBITDA 109% dari target perusahaan tahun 2023.&nbsp; Direktur Utama Infomedia Eddy Sofryano dalam pada Rapat Umum Pemegang Saham Tahunan (RUPST) Infomedia menyampaikan, pencapaian ini didorong dari [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":12751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[1370,325,6013,553,711,209],"class_list":{"0":"post-12750","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-economic","8":"tag-bersih","9":"tag-indonesia","10":"tag-infomedia","11":"tag-laba","12":"tag-nusantara","13":"tag-telkom"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen - Businessupdate.id<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businessupdate.id\/?p=12750\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen - Businessupdate.id\" \/>\n<meta property=\"og:description\" content=\"BusinessUpdate &#8211; Anak usaha PT Telkom Indonesia Tbk (TLKM), PT Infomedia Nusantara (Infomedia), mencatatkan pertumbuhan laba bersih 30% sepanjang 2023 dibanding 2022. Sementara pendapatan perusahaan juga tercapai 122% dan EBITDA 109% dari target perusahaan tahun 2023.&nbsp; Direktur Utama Infomedia Eddy Sofryano dalam pada Rapat Umum Pemegang Saham Tahunan (RUPST) Infomedia menyampaikan, pencapaian ini didorong dari [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/businessupdate.id\/?p=12750\" \/>\n<meta property=\"og:site_name\" content=\"Businessupdate.id\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100088795961927\" \/>\n<meta property=\"article:published_time\" content=\"2024-05-31T08:29:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-31T08:29:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/businessupdate.id\/wp-content\/uploads\/2024\/05\/Infomedia-nusantara.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"689\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rahman N\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:site\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rahman N\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/businessupdate.id\/?p=12750\",\"url\":\"https:\/\/businessupdate.id\/?p=12750\",\"name\":\"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen - Businessupdate.id\",\"isPartOf\":{\"@id\":\"https:\/\/businessupdate.id\/#website\"},\"datePublished\":\"2024-05-31T08:29:12+00:00\",\"dateModified\":\"2024-05-31T08:29:16+00:00\",\"author\":{\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f\"},\"breadcrumb\":{\"@id\":\"https:\/\/businessupdate.id\/?p=12750#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/businessupdate.id\/?p=12750\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/businessupdate.id\/?p=12750#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/businessupdate.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/businessupdate.id\/#website\",\"url\":\"https:\/\/businessupdate.id\/\",\"name\":\"Businessupdate.id\",\"description\":\" \",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/businessupdate.id\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f\",\"name\":\"Rahman N\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g\",\"caption\":\"Rahman N\"},\"sameAs\":[\"http:\/\/businessupdate.id\"],\"url\":\"https:\/\/businessupdate.id\/?author=4\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen - Businessupdate.id","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/businessupdate.id\/?p=12750","og_locale":"en_US","og_type":"article","og_title":"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen - Businessupdate.id","og_description":"BusinessUpdate &#8211; Anak usaha PT Telkom Indonesia Tbk (TLKM), PT Infomedia Nusantara (Infomedia), mencatatkan pertumbuhan laba bersih 30% sepanjang 2023 dibanding 2022. Sementara pendapatan perusahaan juga tercapai 122% dan EBITDA 109% dari target perusahaan tahun 2023.&nbsp; Direktur Utama Infomedia Eddy Sofryano dalam pada Rapat Umum Pemegang Saham Tahunan (RUPST) Infomedia menyampaikan, pencapaian ini didorong dari [&hellip;]","og_url":"https:\/\/businessupdate.id\/?p=12750","og_site_name":"Businessupdate.id","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100088795961927","article_published_time":"2024-05-31T08:29:12+00:00","article_modified_time":"2024-05-31T08:29:16+00:00","og_image":[{"width":1200,"height":689,"url":"https:\/\/businessupdate.id\/wp-content\/uploads\/2024\/05\/Infomedia-nusantara.jpg","type":"image\/jpeg"}],"author":"Rahman N","twitter_card":"summary_large_image","twitter_creator":"@EnterpriseMse","twitter_site":"@EnterpriseMse","twitter_misc":{"Written by":"Rahman N","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/businessupdate.id\/?p=12750","url":"https:\/\/businessupdate.id\/?p=12750","name":"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen - Businessupdate.id","isPartOf":{"@id":"https:\/\/businessupdate.id\/#website"},"datePublished":"2024-05-31T08:29:12+00:00","dateModified":"2024-05-31T08:29:16+00:00","author":{"@id":"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f"},"breadcrumb":{"@id":"https:\/\/businessupdate.id\/?p=12750#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/businessupdate.id\/?p=12750"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/businessupdate.id\/?p=12750#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/businessupdate.id\/"},{"@type":"ListItem","position":2,"name":"Laba Bersih Infomedia Sepanjang 2023 Naik 30 Persen"}]},{"@type":"WebSite","@id":"https:\/\/businessupdate.id\/#website","url":"https:\/\/businessupdate.id\/","name":"Businessupdate.id","description":" ","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/businessupdate.id\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f","name":"Rahman N","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/businessupdate.id\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g","caption":"Rahman N"},"sameAs":["http:\/\/businessupdate.id"],"url":"https:\/\/businessupdate.id\/?author=4"}]}},"_links":{"self":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts\/12750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12750"}],"version-history":[{"count":1,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts\/12750\/revisions"}],"predecessor-version":[{"id":12752,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts\/12750\/revisions\/12752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/media\/12751"}],"wp:attachment":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=12750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=12750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}