{"id":12931,"date":"2024-06-13T07:24:18","date_gmt":"2024-06-13T00:24:18","guid":{"rendered":"https:\/\/businessupdate.id\/?p=12931"},"modified":"2024-06-13T07:24:23","modified_gmt":"2024-06-13T00:24:23","slug":"transformasi-dan-inovasi-kunci-pos-indonesia-hadapi-tantangan-bisnis","status":"publish","type":"post","link":"https:\/\/businessupdate.id\/?p=12931","title":{"rendered":"Transformasi dan Inovasi Kunci Pos Indonesia Hadapi Tantangan Bisnis"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>BusinessUpdate &#8211;<\/strong> Direktur Utama Pos Indonesia (PosIND) Faizal Rochmad Djoemadi mengatakan, transformasi dan inovasi menjadi kunci utama dalam menghadapi tantangan industri logistik di Tanah Air.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Setidaknya ada enam faktor yang diperlukan untuk mewujudkan proses transformasi yakni <em>adaptability<\/em> (adaptif), <em>cost leadership<\/em> (meminimalkan pengeluaran), <em>customer satisfaction<\/em> (kepuasan pelanggan), <em>competitiveness<\/em> (daya saing), <em>employee satisfaction<\/em> (kepuasan kerja) dan <em>productivity<\/em> (produktivitas).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Jadi transformasi dan inovasi itu saya ukur dengan enam <em>key success factor<\/em> sehingga dari bulan ke bulan saya memperbaikinya,&#8221; ujar Faizal dikutip dari <em>Antara<\/em>, Kamis (13\/6\/2024).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ia menjelaskan, faktor adaptasi diukur berdasarkan seberapa baik layanan PosIND disukai masyarakat sehingga meningkatkan volume layanan. Dari sisi meminimalkan pengeluaran, dilihat berdasarkan seberapa besar perubahan yang dilakukan dapat mengurangi biaya tetap atau<em> fixed cost<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adapun, untuk mengukur kepuasan pelanggan adalah seberapa puas pelanggan menikmati layanan PosIND. &#8220;Untuk <em>competitiveness<\/em>, apakah <em>market share<\/em>-nya meningkat setelah produknya diperbarui, layanannya diperbaiki, apakah volume penjualannya naik,&#8221; kata Faizal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lebih lanjut, faktor kepuasan kerja juga menjadi prioritas dalam bertransformasi. Faizal menyampaikan, karyawan yang dapat memberikan pelayanan dengan baik, akan membuat pelanggan merasa puas. Dari sisi produktivitas, Faizal memastikan agar perusahaan dapat bekerja dengan efisien dan efektif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sementara itu, Faizal juga berbagi pengalaman saat mendapat tantangan untuk memimpin perusahaan plat merah yang sedang mengalami krisis eksternal dan internal, yang terangkum dalam buku &#8220;Thriving on Turbulence: Agile Leadership untuk Sukses Melewati Disrupsi&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dari sisi eksternal, industri sedang dihantam pandemi Covid-19, sedangkan di internal perusahaan, PosIND mengalami permasalahan yang kompleks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ada tiga hal yang Ia soroti sebagai faktor-faktor yang jadi penyebab merosotnya performa PosIND. Pertama, performansi finansial, di mana perusahaan tersebut mengalami pelemahan finansial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kedua adalah performansi bisnis karena kalah saing dengan kompetitor, khususnya di bidang jasa kurir dan logistik. Banyak konsumen yang merasa tidak puas dengan pelayanannya sehingga menyebabkan <em>market share<\/em> menurun.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selain itu, PosIND juga mengalami masalah kedisiplinan, di mana para karyawan acuh tidak acuh pada aturan jam kerja. Faizal pun fokus untuk melakukan transformasi bisnis di semua bidang PosIND, di antaranya digitalisasi dan perbaikan layanan. (ip\/jh)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BusinessUpdate &#8211; Direktur Utama Pos Indonesia (PosIND) Faizal Rochmad Djoemadi mengatakan, transformasi dan inovasi menjadi kunci utama dalam menghadapi tantangan industri logistik di Tanah Air. Setidaknya ada enam faktor yang diperlukan untuk mewujudkan proses transformasi yakni adaptability (adaptif), cost leadership (meminimalkan pengeluaran), customer satisfaction (kepuasan pelanggan), competitiveness (daya saing), employee satisfaction (kepuasan kerja) dan productivity [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":8160,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81,46],"tags":[911,325,1225,797,1372,3548],"class_list":["post-12931","post","type-post","status-publish","format-standard","has-post-thumbnail","category-bumn","category-economic","tag-bisnis","tag-indonesia","tag-inovasi","tag-logistik","tag-pos","tag-transformasi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Transformasi dan Inovasi Kunci Pos Indonesia Hadapi Tantangan Bisnis - Businessupdate.id<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businessupdate.id\/?p=12931\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transformasi dan Inovasi Kunci Pos Indonesia Hadapi Tantangan Bisnis - Businessupdate.id\" \/>\n<meta property=\"og:description\" content=\"BusinessUpdate &#8211; Direktur Utama Pos Indonesia (PosIND) Faizal Rochmad Djoemadi mengatakan, transformasi dan inovasi menjadi kunci utama dalam menghadapi tantangan industri logistik di Tanah Air. Setidaknya ada enam faktor yang diperlukan untuk mewujudkan proses transformasi yakni adaptability (adaptif), cost leadership (meminimalkan pengeluaran), customer satisfaction (kepuasan pelanggan), competitiveness (daya saing), employee satisfaction (kepuasan kerja) dan productivity [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/businessupdate.id\/?p=12931\" \/>\n<meta property=\"og:site_name\" content=\"Businessupdate.id\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100088795961927\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-13T00:24:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-13T00:24:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/businessupdate.id\/wp-content\/uploads\/2023\/08\/Pos-Indonesia-e1692775281254.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"634\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Iyan Pahlevi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:site\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Iyan Pahlevi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/businessupdate.id\/?p=12931\",\"url\":\"https:\/\/businessupdate.id\/?p=12931\",\"name\":\"Transformasi dan Inovasi Kunci Pos Indonesia Hadapi Tantangan Bisnis - Businessupdate.id\",\"isPartOf\":{\"@id\":\"https:\/\/businessupdate.id\/#website\"},\"datePublished\":\"2024-06-13T00:24:18+00:00\",\"dateModified\":\"2024-06-13T00:24:23+00:00\",\"author\":{\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/9f0dc243b4a81c67b3b44f67a90cfc5d\"},\"breadcrumb\":{\"@id\":\"https:\/\/businessupdate.id\/?p=12931#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/businessupdate.id\/?p=12931\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/businessupdate.id\/?p=12931#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/businessupdate.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Transformasi dan Inovasi Kunci Pos Indonesia Hadapi Tantangan Bisnis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/businessupdate.id\/#website\",\"url\":\"https:\/\/businessupdate.id\/\",\"name\":\"Businessupdate.id\",\"description\":\" \",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/businessupdate.id\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/9f0dc243b4a81c67b3b44f67a90cfc5d\",\"name\":\"Iyan Pahlevi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/73245f245eac6c11a32c1359ebe20b0f8067e842bd6d2423ac7dce9a4096ec60?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/73245f245eac6c11a32c1359ebe20b0f8067e842bd6d2423ac7dce9a4096ec60?s=96&d=mm&r=g\",\"caption\":\"Iyan Pahlevi\"},\"url\":\"https:\/\/businessupdate.id\/?author=6\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Transformasi dan Inovasi Kunci Pos Indonesia Hadapi Tantangan Bisnis - Businessupdate.id","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/businessupdate.id\/?p=12931","og_locale":"en_US","og_type":"article","og_title":"Transformasi dan Inovasi Kunci Pos Indonesia Hadapi Tantangan Bisnis - Businessupdate.id","og_description":"BusinessUpdate &#8211; Direktur Utama Pos Indonesia (PosIND) Faizal Rochmad Djoemadi mengatakan, transformasi dan inovasi menjadi kunci utama dalam menghadapi tantangan industri logistik di Tanah Air. 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