{"id":14310,"date":"2024-09-03T09:56:42","date_gmt":"2024-09-03T02:56:42","guid":{"rendered":"https:\/\/businessupdate.id\/?p=14310"},"modified":"2024-09-03T09:58:28","modified_gmt":"2024-09-03T02:58:28","slug":"bank-mandiri-ai-punya-peran-penting-untuk-garap-layanan-ritel","status":"publish","type":"post","link":"https:\/\/businessupdate.id\/?p=14310","title":{"rendered":"Bank Mandiri: AI Punya Peran Penting untuk Garap Layanan Ritel"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>BusinessUpdate &#8211;<\/strong> PT Bank Mandiri (Persero) Tbk. (BMRI) mengatakan kecerdasan buatan (<em>Artificial Intelligence<\/em>\/AI) memiliki peran yang penting dalam menggarap segmen ritel karena memiliki sejumlah keunggulan.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Direktur Utama Bank Mandiri Darmawan Junaidi mengatakan teknologi AI memiliki peran cukup vital dalam membantu perbankan memberikan layanan untuk segmen ritel.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI dapat membuat pelayanan makin efisien dari sisi waktu dalam melayani permintaan yang berulang di segmen ritel. Dengan membaca perilaku nasabah, AI membuat pelayanan di ratusan kantor cabang Bank Mandiri makin ringkas.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cUntuk di ritel kami telah menerapkan AI untuk menghadapi permintaan yang berulang, khususnya di kantor cabang, ada sekitar 240 kantor cabang yang telah dilayani oleh digital dan perkembangannya sangat bagus. OJK memperbolehkan jika kita menerapkan dengan disiplin,\u201d kata Darmawan dalam Indonesia Africa Forum (IAF) 2024 di Bali, Senin (3\/9\/2024).&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Darmawan menambahkan sebagai bank dengan peraturan yang cukup ketat, Bank Mandiri bersama dengan OJK juga terus membahas regulasi AI untuk perbankan. Ia meyakini bahwa suatu saat nanti AI ini akan berperan penting bagi dunia perbankan.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adapun untuk segmen <em>wholesale<\/em>, Bank Mandiri masih membutuhkan sentuhan manusia. Peran manusia masih sangat kuat khususnya dalam manajemen risiko.&nbsp; \u201cSaat ini masih sulit untuk kami menerapkan AI di segmen <em>wholesale<\/em>,\u201d kata Darmawan.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bank Mandiri terus meningkatkan kemampuannya dalam digital untuk menjangkau seluruh lapisan masyarakat termasuk yang berada di daerah rural. \u201cKami bukan bank urban tetapi kami memiliki akses untuk menjangkau masyarakat di seluruh wilayah. Sebagai bank <em>wholesale<\/em>, menjadi tantangan juga bagi Bank Mandiri untuk mengakses daerah rural tanpa kantor cabang. Dahulu kami memiliki 2.600 kantor cabang, sekarang hanya 2.100 dan kami bisa tumbuh signifikan dengan digital,\u201d kata Darmawan.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pada Oktober 2021, Bank Mandiri telah meluncurkan Livin\u2019 by Mandiri bagi nasabah ritel dalam menjawab kebutuhannya. Sejak itu, Bank Mandiri telah mengembangkan lebih dari 100 fitur dalam memanjakan nasabah.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adapun saat ini, Livin\u2019 by Mandiri telah memiliki puluhan juta pengguna bulanan, meningkat lebih dari lima kali lipat hanya dalam waktu dua tahun. Livin\u2019 by Mandiri juga telah melayani puluhan ribu transaksi per detik secara rutin. (ip\/jh)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BusinessUpdate &#8211; PT Bank Mandiri (Persero) Tbk. (BMRI) mengatakan kecerdasan buatan (Artificial Intelligence\/AI) memiliki peran yang penting dalam menggarap segmen ritel karena memiliki sejumlah keunggulan.&nbsp;&nbsp; Direktur Utama Bank Mandiri Darmawan Junaidi mengatakan teknologi AI memiliki peran cukup vital dalam membantu perbankan memberikan layanan untuk segmen ritel.&nbsp;&nbsp; AI dapat membuat pelayanan makin efisien dari sisi waktu [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":5969,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84],"tags":[2646,426,5144,5143,922,720,1297],"class_list":["post-14310","post","type-post","status-publish","format-standard","has-post-thumbnail","category-bank","tag-artificial-intelligence","tag-bank","tag-buatan","tag-kecerdasan","tag-layanan","tag-mandiri","tag-ritel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bank Mandiri: AI Punya Peran Penting untuk Garap Layanan Ritel - Businessupdate.id<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businessupdate.id\/?p=14310\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bank Mandiri: AI Punya Peran Penting untuk Garap Layanan Ritel - Businessupdate.id\" \/>\n<meta property=\"og:description\" content=\"BusinessUpdate &#8211; PT Bank Mandiri (Persero) Tbk. (BMRI) mengatakan kecerdasan buatan (Artificial Intelligence\/AI) memiliki peran yang penting dalam menggarap segmen ritel karena memiliki sejumlah keunggulan.&nbsp;&nbsp; Direktur Utama Bank Mandiri Darmawan Junaidi mengatakan teknologi AI memiliki peran cukup vital dalam membantu perbankan memberikan layanan untuk segmen ritel.&nbsp;&nbsp; AI dapat membuat pelayanan makin efisien dari sisi waktu [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/businessupdate.id\/?p=14310\" \/>\n<meta property=\"og:site_name\" content=\"Businessupdate.id\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100088795961927\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-03T02:56:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-03T02:58:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/businessupdate.id\/wp-content\/uploads\/2023\/04\/livin-by-mandiri-e1681860120895.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1828\" \/>\n\t<meta property=\"og:image:height\" content=\"997\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Iyan Pahlevi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:site\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Iyan Pahlevi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/businessupdate.id\/?p=14310\",\"url\":\"https:\/\/businessupdate.id\/?p=14310\",\"name\":\"Bank Mandiri: AI Punya Peran Penting untuk Garap Layanan Ritel - Businessupdate.id\",\"isPartOf\":{\"@id\":\"https:\/\/businessupdate.id\/#website\"},\"datePublished\":\"2024-09-03T02:56:42+00:00\",\"dateModified\":\"2024-09-03T02:58:28+00:00\",\"author\":{\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/9f0dc243b4a81c67b3b44f67a90cfc5d\"},\"breadcrumb\":{\"@id\":\"https:\/\/businessupdate.id\/?p=14310#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/businessupdate.id\/?p=14310\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/businessupdate.id\/?p=14310#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/businessupdate.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Bank Mandiri: AI Punya Peran Penting untuk Garap Layanan Ritel\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/businessupdate.id\/#website\",\"url\":\"https:\/\/businessupdate.id\/\",\"name\":\"Businessupdate.id\",\"description\":\" \",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/businessupdate.id\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/9f0dc243b4a81c67b3b44f67a90cfc5d\",\"name\":\"Iyan Pahlevi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/73245f245eac6c11a32c1359ebe20b0f8067e842bd6d2423ac7dce9a4096ec60?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/73245f245eac6c11a32c1359ebe20b0f8067e842bd6d2423ac7dce9a4096ec60?s=96&d=mm&r=g\",\"caption\":\"Iyan Pahlevi\"},\"url\":\"https:\/\/businessupdate.id\/?author=6\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Bank Mandiri: AI Punya Peran Penting untuk Garap Layanan Ritel - Businessupdate.id","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/businessupdate.id\/?p=14310","og_locale":"en_US","og_type":"article","og_title":"Bank Mandiri: AI Punya Peran Penting untuk Garap Layanan Ritel - Businessupdate.id","og_description":"BusinessUpdate &#8211; PT Bank Mandiri (Persero) Tbk. 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