{"id":27873,"date":"2026-10-13T17:05:33","date_gmt":"2026-10-13T10:05:33","guid":{"rendered":"https:\/\/businessupdate.id\/?p=27873"},"modified":"2026-10-13T17:05:35","modified_gmt":"2026-10-13T10:05:35","slug":"kai-raih-dua-penghargaan-di-ajang-danantara-indonesia-cx100-award-2026","status":"publish","type":"post","link":"https:\/\/businessupdate.id\/?p=27873","title":{"rendered":"KAI Raih Dua Penghargaan di Ajang Danantara Indonesia CX100 Award 2026"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>BusinessUpdate &#8211;<\/strong> PT Kereta Api Indonesia (Persero) atau KAI meraih dua penghargaan dalam Danantara Indonesia CX100 Award 2026 yang digelar di Auditorium Wisma Danantara Indonesia, Jakarta, Selasa (13\/10\/2026). KAI menempati peringkat ke-7 dalam Top Danantara Indonesia CX100 BUMN sekaligus meraih Sector Champion untuk kategori Moda Transportasi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Penghargaan KAI diterima oleh Direktur Komersial KAI Dendy Kurniawan. Capaian tersebut menempatkan KAI di jajaran teratas perusahaan BUMN berdasarkan penilaian pengalaman pelanggan atau <em>customer experience<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vice President Corporate Communication KAI Anne Purba mengatakan penghargaan ini menjadi dorongan bagi KAI untuk terus meningkatkan pengalaman pelanggan pada setiap tahapan perjalanan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPengalaman pelanggan dimulai jauh sebelum kereta api berangkat. Kemudahan memperoleh informasi, membeli tiket, berada di stasiun, menjalani proses boarding, selama perjalanan, hingga tiba di tujuan menjadi satu rangkaian pengalaman yang terus kami evaluasi. Penghargaan ini menjadi apresiasi sekaligus pengingat agar standar pelayanan terus berkembang mengikuti kebutuhan pelanggan,\u201d ujar Anne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Danantara Indonesia CX100 merupakan inisiatif Danantara Indonesia untuk mengukur kualitas pengalaman pelanggan pada layanan BUMN secara komprehensif, terstruktur, dan berbasis data. Penilaian melibatkan publik, expert, asosiasi, regulator, serta Danantara Indonesia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pengumpulan data dilakukan melalui sejumlah metode, yakni polling berbasis web, <em>in-depth interview, focus group discussion, online survey, face-to-face interview,<\/em> serta <em>mystery shopping<\/em>. CX100 mengukur perusahaan pada delapan klaster layanan publik, yaitu Energi &amp; Telekomunikasi, Jasa Keuangan, Kesehatan, Logistik, Ritel, Pariwisata, Infrastruktur Transportasi, serta Moda Transportasi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Penghargaan CX100 terbagi menjadi tiga kategori utama, yaitu Top Danantara Indonesia CX100 BUMN bagi 100 BUMN dengan skor layanan tertinggi lintas sektor, Sector Champion bagi perusahaan dengan skor tertinggi pada masing-masing sektor, serta Grand Champion bagi perusahaan dengan skor tertinggi secara keseluruhan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Capaian pada Danantara Indonesia CX100 Award 2026 juga diraih sejumlah entitas dalam ekosistem KAI Group. Berdasarkan daftar Top Danantara Indonesia CX100 BUMN 2026, KAI berada pada peringkat ke-7.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Di dalam daftar yang sama, KAI Wisata berada di peringkat ke-35, KAI Commuter ke-36, PT Kereta Cepat Indonesia China (KCIC) ke-40, KAI Bandara ke-43, serta KAI Logistik ke-48. KAI Logistik juga memperoleh Sector Champion kategori Logistik. Penghargaan tersebut diterima langsung oleh Direktur Utama KAI Logistik Yuskal Setiawan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cMasuknya sejumlah layanan dalam ekosistem KAI Group pada Top 100 menunjukkan bahwa pengalaman pelanggan perlu dikelola secara konsisten pada berbagai karakter perjalanan. Ada pelanggan antarkota, commuter, kereta bandara, kereta wisata, kereta cepat hingga pelanggan layanan logistik. Setiap segmen memiliki kebutuhan berbeda dan menjadi bahan bagi kami untuk terus melakukan penyempurnaan,\u201d kata Anne. (rn\/jh. Foto: Dok. KAI)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>BusinessUpdate &#8211; PT Kereta Api Indonesia (Persero) atau KAI meraih dua penghargaan dalam Danantara Indonesia CX100 Award 2026 yang digelar di Auditorium Wisma Danantara Indonesia, Jakarta, Selasa (13\/10\/2026). KAI menempati peringkat ke-7 dalam Top Danantara Indonesia CX100 BUMN sekaligus meraih Sector Champion untuk kategori Moda Transportasi. Penghargaan KAI diterima oleh Direktur Komersial KAI Dendy Kurniawan. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":27874,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81],"tags":[13138,189,12172,11508],"class_list":["post-27873","post","type-post","status-publish","format-standard","has-post-thumbnail","category-bumn","tag-danantara-indonesia-cx100-award-2026","tag-kai","tag-kai-group","tag-kereta-api-indonesia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>KAI Raih Dua Penghargaan di Ajang Danantara Indonesia CX100 Award 2026 - Businessupdate.id<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businessupdate.id\/?p=27873\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KAI Raih Dua Penghargaan di Ajang Danantara Indonesia CX100 Award 2026 - Businessupdate.id\" \/>\n<meta property=\"og:description\" content=\"BusinessUpdate &#8211; PT Kereta Api Indonesia (Persero) atau KAI meraih dua penghargaan dalam Danantara Indonesia CX100 Award 2026 yang digelar di Auditorium Wisma Danantara Indonesia, Jakarta, Selasa (13\/10\/2026). KAI menempati peringkat ke-7 dalam Top Danantara Indonesia CX100 BUMN sekaligus meraih Sector Champion untuk kategori Moda Transportasi. Penghargaan KAI diterima oleh Direktur Komersial KAI Dendy Kurniawan. 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