{"id":3422,"date":"2022-12-26T18:22:08","date_gmt":"2022-12-26T11:22:08","guid":{"rendered":"https:\/\/businessupdate.id\/?p=3422"},"modified":"2022-12-26T18:22:09","modified_gmt":"2022-12-26T11:22:09","slug":"pengaduan-ke-ojk-melonjak-tajam-capai-14-088","status":"publish","type":"post","link":"https:\/\/businessupdate.id\/?p=3422","title":{"rendered":"Pengaduan ke OJK Melonjak Tajam, Capai 14.088"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>BusinessUpdate &#8211;<\/strong> Otoritas Jasa Keuangan (OJK) mencatat terdapat 304.890 total layanan konsumen yang masuk ke Aplikasi Portal Perlindungan Konsumen (APPK) sepanjang 2022, sejak 1 Januari \u2013 16 Desember 2022.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dari total tersebut, sebanyak 14.088 (4,62%) merupakan jenis pengaduan. Kepala Departemen Perlindungan Konsumen OJK Agus Fajri Zam merincikan dari 14.088 pengaduan yang diterima OJK, pengaduan dari sektor perbankan mencapai 7.104 pengaduan (50%).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Diikuti dengan sektor industri keuangan non-bank (IKNB) yang mencapai 6.896 pengaduan (49%), dan sektor pasar modal yang mencapai 88 pengaduan (0,6%).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sebanyak 14.088 pengaduan itu berasal dari pengaduan indikasi sengketa dan pengaduan indikasi pelanggaran. Untuk pengaduan indikasi sengketa, Agus menjelaskan OJK telah melakukan penyelesaian melalui proses Internal Dispute Resolution (IDR) pada Pelaku Usaha Jasa Keuangan (PUJK) sebanyak 13.998 pengaduan indikasi sengketa, dengan tingkat penyelesaian dari pengaduan indikasi sengketa 90,58% dan masih dalam proses adalah 9,42%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adapun sisanya, sebanyak 90 pengaduan indikasi pelanggaran dilakukan melalui verifikasi dan pemeriksaan. \u201cDari dulu, OJK memprediksikan pengaduan itu seperti fenomena gunung es. Dulu, kita hanya terima 10.000 \u2013 20.000 pengaduan per tahun saat menggunakan sistem yang lama. Tapi ketika kita luncurkan APPK di 2020, itu angkanya langsung tinggi,\u201d kata Agus dalam Media Briefing bertajuk \u201cMekanisme Penanganan Pengaduan Konsumen di Sektor Jasa Keuangan\u201d di Jakarta, Senin (26\/12\/2022).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agus menuturkan OJK mempunyai beragam saluran informasi dan penanganan pengaduan yang telah disiapkan, mulai dari contact center konsumen keuangan melalui telepon 157, email di konsumen@ojk.go.id, Whatsapp di nomor 081-157-157-157, Kontak 157 untuk akun YouTube, @Kontak157 untuk Instagram, dan laman resmi di Kontak157.ojk.go.id, hingga menyambangi langsung ke kantor OJK yang tersebar di Indonesia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Menurut Agus, sesuai dengan Undang-Undang (UU) Nomor 21 Tahun 2011 tentang OJK pada Pasal 4 disebutkan bahwa salah satu tujuan OJK dibentuk agar keseluruhan kegiatan di sektor jasa keuangan mampu melindungi kepentingan konsumen dan masyarakat.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cYang dimaksud dengan melindungi kepentingan konsumen dan masyarakat itu termasuk perlindungan terhadap pelanggaran dan kejahatan di sektor keuangan seperti manipulasi dan berbagai bentuk penggelapan dalam kegiatan jasa keuangan,\u201d jelasnya. (rn\/jh)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BusinessUpdate &#8211; Otoritas Jasa Keuangan (OJK) mencatat terdapat 304.890 total layanan konsumen yang masuk ke Aplikasi Portal Perlindungan Konsumen (APPK) sepanjang 2022, sejak 1 Januari \u2013 16 Desember 2022.&nbsp; Dari total tersebut, sebanyak 14.088 (4,62%) merupakan jenis pengaduan. Kepala Departemen Perlindungan Konsumen OJK Agus Fajri Zam merincikan dari 14.088 pengaduan yang diterima OJK, pengaduan dari [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":3423,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48],"tags":[1645,1646,374,1569,1644],"class_list":["post-3422","post","type-post","status-publish","format-standard","has-post-thumbnail","category-finance","tag-aplikasi-portal-perlindungan-konsumen","tag-appk","tag-ojk","tag-otoritas-jasa-keuangan","tag-pengaduan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pengaduan ke OJK Melonjak Tajam, Capai 14.088 - Businessupdate.id<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businessupdate.id\/?p=3422\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pengaduan ke OJK Melonjak Tajam, Capai 14.088 - Businessupdate.id\" \/>\n<meta property=\"og:description\" content=\"BusinessUpdate &#8211; Otoritas Jasa Keuangan (OJK) mencatat terdapat 304.890 total layanan konsumen yang masuk ke Aplikasi Portal Perlindungan Konsumen (APPK) sepanjang 2022, sejak 1 Januari \u2013 16 Desember 2022.&nbsp; Dari total tersebut, sebanyak 14.088 (4,62%) merupakan jenis pengaduan. Kepala Departemen Perlindungan Konsumen OJK Agus Fajri Zam merincikan dari 14.088 pengaduan yang diterima OJK, pengaduan dari [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/businessupdate.id\/?p=3422\" \/>\n<meta property=\"og:site_name\" content=\"Businessupdate.id\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=100088795961927\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-26T11:22:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-26T11:22:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/businessupdate.id\/wp-content\/uploads\/2022\/12\/pengaduan-ojk-e1672053722543.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"1251\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rahman N\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:site\" content=\"@EnterpriseMse\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rahman N\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/businessupdate.id\/?p=3422\",\"url\":\"https:\/\/businessupdate.id\/?p=3422\",\"name\":\"Pengaduan ke OJK Melonjak Tajam, Capai 14.088 - Businessupdate.id\",\"isPartOf\":{\"@id\":\"https:\/\/businessupdate.id\/#website\"},\"datePublished\":\"2022-12-26T11:22:08+00:00\",\"dateModified\":\"2022-12-26T11:22:09+00:00\",\"author\":{\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f\"},\"breadcrumb\":{\"@id\":\"https:\/\/businessupdate.id\/?p=3422#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/businessupdate.id\/?p=3422\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/businessupdate.id\/?p=3422#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/businessupdate.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pengaduan ke OJK Melonjak Tajam, Capai 14.088\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/businessupdate.id\/#website\",\"url\":\"https:\/\/businessupdate.id\/\",\"name\":\"Businessupdate.id\",\"description\":\" \",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/businessupdate.id\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f\",\"name\":\"Rahman N\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/businessupdate.id\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g\",\"caption\":\"Rahman N\"},\"sameAs\":[\"http:\/\/businessupdate.id\"],\"url\":\"https:\/\/businessupdate.id\/?author=4\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pengaduan ke OJK Melonjak Tajam, Capai 14.088 - Businessupdate.id","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/businessupdate.id\/?p=3422","og_locale":"en_US","og_type":"article","og_title":"Pengaduan ke OJK Melonjak Tajam, Capai 14.088 - Businessupdate.id","og_description":"BusinessUpdate &#8211; Otoritas Jasa Keuangan (OJK) mencatat terdapat 304.890 total layanan konsumen yang masuk ke Aplikasi Portal Perlindungan Konsumen (APPK) sepanjang 2022, sejak 1 Januari \u2013 16 Desember 2022.&nbsp; Dari total tersebut, sebanyak 14.088 (4,62%) merupakan jenis pengaduan. Kepala Departemen Perlindungan Konsumen OJK Agus Fajri Zam merincikan dari 14.088 pengaduan yang diterima OJK, pengaduan dari [&hellip;]","og_url":"https:\/\/businessupdate.id\/?p=3422","og_site_name":"Businessupdate.id","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=100088795961927","article_published_time":"2022-12-26T11:22:08+00:00","article_modified_time":"2022-12-26T11:22:09+00:00","og_image":[{"width":1280,"height":1251,"url":"https:\/\/businessupdate.id\/wp-content\/uploads\/2022\/12\/pengaduan-ojk-e1672053722543.jpg","type":"image\/jpeg"}],"author":"Rahman N","twitter_card":"summary_large_image","twitter_creator":"@EnterpriseMse","twitter_site":"@EnterpriseMse","twitter_misc":{"Written by":"Rahman N","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/businessupdate.id\/?p=3422","url":"https:\/\/businessupdate.id\/?p=3422","name":"Pengaduan ke OJK Melonjak Tajam, Capai 14.088 - Businessupdate.id","isPartOf":{"@id":"https:\/\/businessupdate.id\/#website"},"datePublished":"2022-12-26T11:22:08+00:00","dateModified":"2022-12-26T11:22:09+00:00","author":{"@id":"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f"},"breadcrumb":{"@id":"https:\/\/businessupdate.id\/?p=3422#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/businessupdate.id\/?p=3422"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/businessupdate.id\/?p=3422#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/businessupdate.id\/"},{"@type":"ListItem","position":2,"name":"Pengaduan ke OJK Melonjak Tajam, Capai 14.088"}]},{"@type":"WebSite","@id":"https:\/\/businessupdate.id\/#website","url":"https:\/\/businessupdate.id\/","name":"Businessupdate.id","description":" ","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/businessupdate.id\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/businessupdate.id\/#\/schema\/person\/ee5f4945907fe4de4de101853e46af6f","name":"Rahman N","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/businessupdate.id\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1b32fc3b4985e656f7a6bdb915824456c4309ce4721945bcc9d320300beed9f0?s=96&d=mm&r=g","caption":"Rahman N"},"sameAs":["http:\/\/businessupdate.id"],"url":"https:\/\/businessupdate.id\/?author=4"}]}},"_links":{"self":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts\/3422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3422"}],"version-history":[{"count":1,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts\/3422\/revisions"}],"predecessor-version":[{"id":3424,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/posts\/3422\/revisions\/3424"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=\/wp\/v2\/media\/3423"}],"wp:attachment":[{"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businessupdate.id\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}